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6. Sustaining Support Services (Mature Operation)

6.1. Operational, Maintenance and Service Engineering Support
6.2. On-site Advice & Surveys
6.2.1. Damage Assessment & Repair Advice
6.2.2. Surveys
6.2.3. Field Service Representative
6.2.4. On-site Maintenance Support and On-The-Job Training
6.3. Crew Training
6.4. Maintenance Training
6.4.1. Recurrent Maintenance Training Programs
6.5. Documentation Services
6.5.1. Continued Airworthiness Documentation Service
6.5.2. Documentation Revision Service
6.6. Logistic Support Services
6.6.1. Spare Parts Replenishment
6.6.2. ABACUS Program (Parts leasing - forward exchange - reconditioning service)
6.6.3. Structural Parts Availability Service
6.6.4. Parts Trading
6.6.5. Expendables Availability Service [ExAS]
6.7. Maintenance Services
6.7.1. Base Maintenance
6.7.2. Component Overhaul and Repair

6.1. Operational, Maintenance and Service Eng. Support
Included in the CASA is an annual budget of man-hours for Operational Assistance, Maintenance Support, and Service Engineering, including Repair Design and/or Approval. All questions related to the maintenance and operation of the Fokker type aircraft in the Customer's fleet will be charged against this budget. For monitoring purposes, Fokker Services submits detailed bi-monthly overviews of the man-hour expenditure to the Customer. For some Customers the annual CASA budget is not sufficient. Fokker Services offers these Customers the possibility to increase the annual man-hour budget for Operational, Maintenance and Service Engineering at a special rate.
The Operational Assistance, Maintenance Support, and Service Engineering includes an AOG call service, which is available 7 days a week, 24 hours per day.

6.2. On-site Advice & Surveys
6.2.1. Damage Assessment & Repair Advice
Whenever an aircraft is heavily damaged, the airline and/or the insurance company needs to have a damage assessment report describing the extent of the damage so that it can be determined whether or not it is possible to repair the damaged aircraft and whether or not this repair is financially worthwhile to do so (This report is also used as part of the required insurance claim procedure). Once the decision has been made to repair the aircraft, a Repair Report has to be prepared.
Fokker Services, as the Type Certificate Holder for all the types of Fokker aircraft, has highly experienced engineers available to perform damage assessments and subsequently develop necessary repairs (RLD-approved) to restore the airworthiness of the damaged aircraft.
These engineers can also assist the airline with the design of ferry flight repairs and the definition of ferry flight conditions for the ferry of the aircraft to the location where permanent repairs will be made.
In addition to the above, Fokker Services has available, as a damage assessment team member, a highly experienced Material Support engineer who can determine on location the required material, price and availability, needed for the repair of the aircraft.

6.2.2. Surveys
Fokker Services, being the Fokker aircraft Type Certificate Holder with Design Organisation Approval (DOA), can provide you with appropriate aircraft as well as company surveys.

6.2.3. Field Service Representative
To enhance the operational efficiency of your Fokker aircraft, especially during the start-up phase of the operation, Fokker Services offers the services of a Field Service Representative. A Field Service Representative will be operating within the airline organisation as a partner and is capable of providing your staff and management coaching, training and consulting services.
Typical areas in which the Field Service Representative can provide advice and assistance to your maintenance, engineering, logistics and operational personnel are:

It is recommended, in this particular case, that the Field Service Representative be stationed on-site for a period between three (3) to twelve (12) months.

6.2.4. On-site Maintenance support and On-The-Job Training
In addition to the Field Service Representative, experienced licensed engineers can also be stationed on-site to provide hands-on line maintenance support and on-the-job training during the initial introduction of the aircraft. It is recommended that one (1) airframe / power plant engineer, and one (1) avionics engineer be stationed on-site for a period of three (3) months.

6.3. Crew Training
6.4. Maintenance Training
6.4.1. Recurrent Maintenance Training Programs
Fokker Services conducts Recurrent Maintenance Training Programs, intended for Category B1 and B2 technicians and engineers.
The Recurrent Maintenance Training Program refreshes and fine tunes the knowledge level of the mechanics, the technicians and/or the engineers to improve there ability to maintain the Fokker aircraft in a safe and economic way. This allows operators to comply with the JAR-65 and JAR-145 requirements.
The program consists of:

6.5. Documentation Services
6.5.1. Continued Airworthiness Documentation Service
Supplemental to the Initial Documentation Service, described under section 6.6.1., which does not include the provision of any future revisions, the Continued Airworthiness Documentation Service (CADS) is available for the essential Fokker F27 and F28 documentation. Through CADS a Customer ensures that airworthiness related changes to the aircraft documentation is included. CADS includes the processing of:

6.5.2. Documentation Revision Service
Supplemental to the Initial Documentation Service, described under section 6.6.1., which does not include the provision of any future revisions, Fokker Services offers a Documentation Revision Service (DRS) for the Fokker 50 and Fokker 70/100 aircraft.
With this service, Fokker Services ensures that customers are supplied with aircraft documentation that reflects the latest aircraft configuration. Furthermore, it offers an integrated and fast response to reflect Fokker Services’ current recommendations and procedures based on experience gained with its world-wide fleet.
The DRS includes the incorporation of:

6.6. Logistic Support Services
Fokker Services' Customer Service Desk provides a fully manned service, seven days per week, 24 hours per day, throughout the year. This service comprises logistic and technical solutions at a time when the operator needs them most. The Fokker Services desk operators, supported by technical specialists, are available at all times to resolve an operator's urgent needs.

6.6.1. Spare Parts Replenishment
Fokker Services warehouses located in Nieuw-Vennep, the Netherlands, and in Atlanta, USA, provide room for over 60.000 different part numbers in stock. The stocking policy is fully in line with the World Airline Suppliers Guide (WASG) standards. Next to this Fokker Services maintains excellent spare parts supply agreements with a wide range of OEM Vendors and other Suppliers.

6.6.2. ABACUS Program
Through the ABACUS Program, Fokker Services offers a low investment provisioning program that hinges on three integrated aspects:

The ABACUS Program offers the operators a logistic service, which minimises the level of investment in high-value rotable parts. Instead of buying a stock of such parts, the operator makes use of a central exchange pool of components managed by Fokker Services.
Components are provided to the operator on a forward exchange basis, such that when a unit fails, a serviceable replacement is immediately sent out.
An operator therefore not only benefits from a low investment burden, but is also provided with an immediate replacement part in the event of a component failure.
Click here to find more detailed information regarding the ABACUS program including a process animation. or
Download the ABACUS Program leaflet [pdf file size: 1.35 Mb]

6.6.3. Structural Parts Availability Service
The Structural Parts Availability Service is a logistic program that allows operators to avoid high investment in expensive spare parts, such as flight control surfaces and doors. The operators can rely on the availability of these type of structure parts by Fokker Services. Fokker Services has available a large stock of structural parts for exchange purposes. In case of damage to a structural part, an operator can call for a serviceable part from this exchange stock. After replacement, the unserviceable part needs to be returned to Fokker Services, for it to be repaired and, if applicable, modified, and subsequently be used to replenish the exchange stock.

6.6.4. Parts Trading
By looking at spare parts availability on a world-wide level, Fokker Services has developed a significant spare parts trading activity, aimed at providing the operator the required spare part at the right time, the right condition / work status, and against a competitive price. Especially for high value items, such as vendor rotables, buying options (in terms of new, serviceable, or exchange) will be offered to the operators. MyFokkerFleet.com, being the customer focused extanet website of Fokker Services, actively supports the Parts Trading activity.

6.6.5. Expendables Availability Service [Exas]
ExAS, Fokker Services' Expendables Availability Service offers guaranteed availability for expendable parts. ExAS enables direct access to the wide range of expendables and, upon notice, shipment of such parts to the customer facilities within 24 hours. Through this service, investments in a local stock can be minimized. The expendable parts included in ExAS cover line- and base-maintenance up to and including "standard" 'C-checks', and are established in advance. Utilizing Fokker Services' yearlong expertise and experience in parts recommendations in combination with the up-to-date knowledge of aircraft configurations and expendable usage rates, Fokker Services determines the optimum stock to cover the expected demands. This stock of expendable parts is located at Fokker Services' Nieuw Vennep facilties. At least annually the stock will be evaluated and, if neccessary, adjusted based on customer participation and experience. As an option, to cover immmediate demands for expendable parts and to minimize shipping costs, a consignment stock can be offered in combination with the ExAS program (recommendations will be prepared per occasion). Participating customers receive a significant discount on the Sales List Price of contracted parts.

6.7. Maintenance Services
6.7.1. Base Maintenance
The Fokker Services aircraft OMR facilities in the Netherlands, and Singapore are fully capable of performing any workpackage on your aircraft. Ranging from heavy maintenance, modifications, conversions, up to crash repairs. More information regarding the OMR capabilities are available to you within the website http://www.fokkerservices.com section 'Products and Services'.

6.7.2. Component Overhaul and Repair
Fokker Services offers a complete maintenance, repair and overhaul service for Fokker 50/70/100 airframe components in conjunction with the ABACUS program described above. Fokker Services has over 90% in-house capabilities covering the major part of the components from the avionics-, hydraulic-, pneumatic- and fuel-systems. The in-house capabilities are supplemented by external shops, with whom a excellent co-operation has been established.