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5. Initial Support Services at Start-up

5.1. Flight Operations Support
5.1.1. Operation Support Service
5.1.2. Take-off and Landing Tables
5.1.3. Take-off and Landing Table Computer Programs
5.1.4. Basic Flight Planning Data in digital format
5.1.5. Supplemental Flight Planning Schedules
5.2. Crew Training
5.2.1. Flight Crew Training
5.2.2. Circuit / Practical Training
5.2.3. Cabin Crew (Safety) Training
5.3. Maintenance Training
5.3.1. Familiarisation Course (FAM)
5.3.2. Airframe Systems Type Conversion Course
5.3.3. Airframe & Power Pl. Type Conv. Course (AP)
5.3.4. Avionics Type Conversion Course (AV)
5.3.5. Avionics Supplement Course (AVS)
5.3.6. Engine Run-up Course (ERU)
5.3.7. Power Plant Trouble Shooting Course
5.3.8. Customer Maintenance Program (CMP)
5.4. Documentation Services
5.4.1. Initial Documentation Service
5.4.2. Documentation Update Service
5.4.3. Documentation Integration Service
5.4.4. Vendor Documentation Service
5.5. Logistic Support Services
5.5.1. Initial Provisioning

5.1. Flight Operations Support
5.1.1. Operation Support Service
Fokker Services has available experienced operations engineers to train and support the operations department of the customer. The Operational Support may cover a wider range of aspects, such as:

and are meant to ensure a smooth introduction of the aircraft by providing customised information or support.
This covers (but is not necessarily limited to) the following subjects:

These services can be provided on an ad-hoc basis also, to assist operators to select optimised procedures in case changes occur in the operations route structure or the airports used, or in case an operator introduces additional aircraft in its fleet.

5.1.2. Take-off and Landing Tables
Supplementary to the performance information included in the Airplane Flight Manuals and Operations Planning Manuals of the different Fokker aircraft types, Fokker Services can provide customised Take-off and Landing Tables. These tables present performance limited take-off and landing weights for specific airports and can be provided for all Fokker types.
Normally these tables will be based on airport data supplied by the operator, such as: runway length and slope, obstacles, preferred single engine procedures, etc.
In case such data is not available or incomplete, assistance can be rendered in obtaining these data, subject to a separate agreement.

5.1.3. Take-off and Landing Table Computer Programs
Because the creation of Take-off and Landing Tables requires a considerable effort, specialised computer programs are available to calculate maximum allowable take-off and landing weights. Fokker Services has developed a program that is offered to operators that wish to create their Take-off and Landing Tables themselves. The program is available with databases for all Fokker aircraft types, except for the F27. However the performance data for the F27 will soon become available also.

The programs are available for either PC or mainframe applications. Both types can be obtained as stand-alone programs or as SCAP (Standard Computerised Airplane Performance) interface modules.

The airplane performance data is contained in a separate database, which may include one or more Fokker aircraft versions.

To assure that the software and the database remain up-to-date a Revision Service is offered to our customers. This Revision Service includes updates to the program and database due to changes to the Performance section of the customer’s AFM (mandatory or voluntarily by ordering supplemental performance information) and due to future improvements. Under the Revision Service these will be made available free of charge.

5.1.4. Basic Flight Planning Data in Digital Format
For operators that wish to include the data of the Fokker 50 and/or Fokker 70/100 Operations Planning Manual into their own flight planning database, Fokker Services can make available this data in a digital Format.

5.1.5. Supplemental Flight Planning Schedules
For climb, cruise and descent schedules other than in the standard Operations Planning Manual, additional information can be provided either in the same format as the manual, or digitally in case the operator has obtained the Basic Flight Planning Data (as mentioned under 5.1.4.).

5.2. Crew Training
5.2.1. Flight Crew Training
Fokker Services can provide contact addresses of providers of Flight Crew Type Qualification Training for Fokker type aircraft.
As an alternative, Fokker Services can make the initial arrangements with such providers on behalf of the customer.

5.2.2. Circuit / Practical Training
Fokker Services can provide contact addresses of providers of Circuit / Practical Training for Fokker type aircraft.
As an alternative, Fokker Services can make the initial arrangements with such providers on behalf of the customer.

5.2.3. Cabin Crew (Safety) Training
Fokker Services can provide contact addresses of providers of Cabin Crew (Safety) Training for Fokker type aircraft.
As an alternative, Fokker Services can make the initial arrangements with such providers on behalf of the customer.

5.3. Maintenance Training
Fokker Services can provide Type Conversion courses, that comply with the requirements as laid down in JAR-66 Certifying Staff Maintenance, and JAR-147 Approved Maintenance Training/Examinations.
Type Conversion courses are theoretical training programs to familiarise technicians with the aircraft’s airframe, systems, avionics and power plant to:

These courses are offered for the following competence levels (as defined by JAR-66):

The completion of the Type Conversion training will be satisfactorily demonstrated by examination, as required for Category B1, B2 and C certifying staff.

5.3.1. Familiarisation Course (FAM)
The Familiarisation Course is intended for management and general staff members. The Familiarisation Course is an ATA104 Level I theoretical course and gives a brief description of the operation, location and maintenance aspects of all aircraft systems.

5.3.2. Airframe Systems Type Conversion Course
The Airframe Systems Course is an ATA104 Level III type conversion course intended for Category A line maintenance certifying mechanics.
The course consists of a familiarisation with the Airframe Systems.

5.3.3. Airframe & Power Plant Type Conversion Course (AP)
The Airframe & Power Plant Type Conversion Course is an ATA104 Level III type conversion course intended for Category B1 technicians. The course includes:

5.3.4. Avionics Type Conversion Course (AV)
The Avionics Type Conversion Course is an ATA104 Level III type conversion course intended for Category B2 technicians. The course includes:

5.3.5. Avionics Supplement Course (AVS)
The Avionics Supplement Course is intended for Category B1 technicians where it is intended that these technicians become authorised to replace avionics LRU’s.
The training includes:

5.3.6. Engine Run-up Course (ERU)
The Engine Run-up Course is an additional training to the Airframe & Power Plant Type Conversion Course. The course gives technicians a theoretical and practical training to ground-run engines. The course includes:

The theoretical part of the course is a preparation for the sessions in a simulator.
The practical training is conducted in either a Cockpit Systems Trainer or on a Full Flight Simulator.

5.3.7. Power Plant Trouble Shooting Course
The Power Plant Troubleshooting course for the Fokker 50 provides theoretical information, which enables students to understand the symptoms of engine-related malfunctions. Prerequisites for this course are the successful completion of the Airframe & Power Plant course and practical experience on engine operation. Because detailed knowledge of the engine and engine-related systems is essential for troubleshooting, part of the course is a refresher and fine-tuning to ensure that the students have the correct level of understanding of the system.
The students will be trained in:

The course includes:

5.3.8. Customer Maintenance Program (CMP)
Operators are required to maintain their aircraft in accordance with an Approved Maintenance Program. The development of a maintenance program has been recognised as a major task.
Fokker Services offers the service to establish a fully tailored Customer Maintenance Program (CMP). Such CMP will be customised and packaged to suit the operator’s specific operational parameters. Initial discussions between the operator and Fokker Services on fleet composition, aircraft configurations, operational schedule, (in-house) maintenance capabilities and manning levels result in recommendations for the most optimal maintenance program solution, reflected in the CMP.
The CMP contains:

The CMP includes the provision of work-packages, and can be supplemented by the Job Card Manual (Fokker 50 and Fokker 70/100 only) which contains all the maintenance manual procedures associated with the tasks in the CMP.
In addition, an annual revision service is available for the CMP to keep it current with the latest requirements and to enable further optimisations based on in-service experience.

5.4. Documentation Services
Fokker Services maintains the original databases which contain the latest standard operational and maintenance information for the Fokker aircraft types, and associated aircraft configuration information. The management of the latter configuration information hinges on reporting of accomplished modifications and alterations by the aircraft operators.
These databases allow Fokker Services to offer a unique pallet of documentation services to its customers. These services encompass:

5.4.1. Initial Documentation Service
Through the Initial Documentation Service, operators can obtain one, or more, sets of aircraft operational and maintenance documentation and service publications, as based on the aircraft configuration information available in the Fokker Services’ documentation databases. Initial documents can be considered ‘uncontrolled copies’, reflecting the latest information available at Fokker Services.

Please note that the purchase of initial documentation does not include a revision service to keep the documentation up-to-date in the future. This is covered by a separate Continued Airworthiness Documentation Service (Fokker F27 & F28, refer to section 7.4.1.) or Documentation Revision Service (Fokker 50 & 70/100, refer to section 3.17).

5.4.2. Documentation Update Service
Fokker Services provides a service to support customers to obtain documentation that correctly reflects the configuration of the aircraft, in case revisions have not been acquired (by previous owner-operators), or (customer originated) modifications have been carried out.
This service can be provided as follows:

Supplementary, a customised update (name change, aircraft re-registration, reference to local regulatory authority, etc.) is available for a limited set of documents.

5.4.3. Documentation Integration Service
Fokker Services provides a service to integrate documentation in case an operator has acquired aircraft from different sources. With this service the configuration of the previous owner-operator as known to Fokker Services will be incorporated into a single (set) of document(s). In order to reflect the actual configuration Fokker Services strongly recommends to include the Documentation Update Service.
The advantages of the Integration Service are:

Strongly reduced revision costs, as only one document will need updating by both Fokker Services and the customer.

5.4.4. Vendor Documentation Service
Through the Vendor Documentation Service, Fokker Services initially requests its vendors to supply customers with maintenance and/or overhaul documentation for the equipment installed on the customer’s aircraft. By doing so, Fokker Services act as an intermediary between vendors and customers on correspondence concerning the initial delivery of vendor documentation.
Before delivery of the first aircraft to a customer Fokker Services informs the relevant vendors about the requested quantity of documentation and the customer’s mailing address.
It is the customer’s responsibility to check and to inform Fokker Services if the vendor has responded. If a vendor does not respond or act properly, Fokker Services will approach the vendor again.

5.5. Logistic Support Services
5.5.1. Initial Provisioning
An operator starting with any type of Fokker aircraft is offered assistance in defining the initial provisioning package that contains all aspects of planning, control, organisation and realisation. The result is a recommendation, to enable an airline to operate and maintain its fleet.
The Fokker Services analyst (provisioning process specialist) uses well proven methods and models (ATA requirements) in combination with integrated data systems maintained by the technical, logistical and commercial departments, combining any available information from all aircraft in operation. Actual utilisation, reliability, and technical data form the basis of the recommendation. The operator's specific logistic parameters, aircraft configuration and infra-structural circumstances further complete the picture. The advantages of the initial provisioning service to the operator are:

Furthermore the flighthour based ABACUS rotable parts pooling and reconditioning services enables an operator to limit initial investments significantly. Learn more about the ABACUS program by clicking here: [ABACUS PROGRAM]

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